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Workspace template

Support Ticket Board

Turn Cowork into your on-call cockpit. The board pulls open tickets from every connected source (Zendesk, Intercom, Gmail, Slack #support), buckets them by SLA (Breached · Due today · This week · Later), and shows a Kanban lane per assignee. Click a ticket to open the full thread in a workbench tab with a reply composer, canned responses, and a "close + tag" action. Every triage decision is recorded — assignee, tag, first response time — so the "Weekly triage report" widget writes itself. Backed by a local SQLite table so the board works offline and syncs when you're back on.

Cómo se ejecuta

  1. 1

    Install the workspace and connect a source (Zendesk works with just an API token)

  2. 2

    Open the Board — tickets fan into SLA buckets automatically

  3. 3

    Drag a ticket to your lane, open it, reply, close

  4. 4

    Read the weekly report Friday morning without lifting a finger

Entradas

  • Zendesk / Intercom API token (either or both)
  • Optional: Gmail label for support@ inbox
  • Optional: Slack #support channel webhook

Salidas

  • Kanban board grouped by SLA · lane per assignee
  • Ticket detail tabs with reply composer, canned responses, close + tag
  • Weekly triage report — first response time, SLA hit rate, top tags