Support Ticket Board
Turn Cowork into your on-call cockpit. The board pulls open tickets from every connected source (Zendesk, Intercom, Gmail, Slack #support), buckets them by SLA (Breached · Due today · This week · Later), and shows a Kanban lane per assignee. Click a ticket to open the full thread in a workbench tab with a reply composer, canned responses, and a "close + tag" action. Every triage decision is recorded — assignee, tag, first response time — so the "Weekly triage report" widget writes itself. Backed by a local SQLite table so the board works offline and syncs when you're back on.
How it runs
- 1
Install the workspace and connect a source (Zendesk works with just an API token)
- 2
Open the Board — tickets fan into SLA buckets automatically
- 3
Drag a ticket to your lane, open it, reply, close
- 4
Read the weekly report Friday morning without lifting a finger
Inputs
- Zendesk / Intercom API token (either or both)
- Optional: Gmail label for support@ inbox
- Optional: Slack #support channel webhook
Outputs
- Kanban board grouped by SLA · lane per assignee
- Ticket detail tabs with reply composer, canned responses, close + tag
- Weekly triage report — first response time, SLA hit rate, top tags
Cadence
Install once · live polling every 30s while open
Works with
Installing adds this workflow to your local Cowork Studio. You pick the connectors it can use and can revoke them any time.